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Phoenix Direct

Delivery Information

Free delivery when you spend over £10

All orders placed before 5.00pm and of £10.00 or more in value will be despatched on the same working day (Monday - Friday) free of charge via 2nd class Royal Mail post (subject to stock availability). Orders under £10.00 will be subject to a minimal charge of 99p.

Alternative delivery options

The option to upgrade your delivery method to 1st class Royal Mail is available at checkout.  Should you wish to take advantage of this service then your order will be with you next working day (not guaranteed) so long as your order is placed before 5.00pm (subject to stock availability).  The cost of this option is just £1.99. 

If you prefer a tracked delivery service then Yodel 72 hour service is also available at a cost of £2.99 and will ensure your order is with you within 72 hours of being despatched with full tracking details.

The majority of our orders do arrive on the following working day, however please allow 2 - 5 working days for delivery.  If your order has not arrived by the 5th working day do not panic.  Contact our customer service team on 08704 156 666 or email customer.services@phoenix-direct.co.uk and we will provide you with as much information as possible relating to the status of your order.  All we need from you is your order number and contact details.

However, please be aware that we are unable to raise a concern with Royal Mail before the 15th working day has elapsed since despatch.

Next day delivery

You can also upgrade your delivery method at checkout to a next working day courier service.  Should you choose to take advantage of this service then your order will be with you on the next working day so long as your order is placed before 5.00pm (subject to stock availabily).  This service is just £5.